REGISTERING
Do I have to register to purchase?
You have to register to make a purchase. Registering has its benefits. If you are a first time shopper with Rock N Moms., you will be able to create an account when you check out, which will enable you to track the status of your orders, view order history and make future checkouts easier. By registering, you are creating an account that only you may access by using your email address and a password that you have created. If you signed up on our email list, this does not mean you are registered.
How do I register?
Click on the "Login' link and fill up information and save it by submitting. Or, once you have completed the checkout process when you purchase items, you have the option to create an account which will enable you to track the status of your orders, view order history and make future checkouts easier.
What if I forget my password?
Forgot your password?! Don't worry! Simply click on the "Oops! Forgot your password?" link on "Login" page and it will take you to Password Recovery. Just simply enter your email address and your password will be sent to the e-mail address provided
How do I change my password?
Click "My Account" & sign in. Once you sign-in to My Account, you may change your password by clicking on "My Account Info". Then, go to Password. Enter your old password, new password & verify new password. Click on "Save Password" to submit. Your new password will now be saved to your profile.
How do I make changes to My Account profile?
Click “My Account" & sign in. Once you sign-in to My Account, you may change your password by clicking on "My Account ". Then, go to Password. Enter your old password, new password & verify new password. Click on "Save Password" to submit. Your new password will now be saved to your profile.
How do I sign up for the email list?
You can sign up to receive emails from Rock N Moms. to find out about sales, special offers, new arrivals and other information. You will then be added to our database during registration process.
How do I remove my name from the email list?
You can be removed from the e-mail list by sending us an e-mail to customerservice@rocknmoms.com
SHOPPING
How do I place an order?
How do I place an order?
You may place an order online at www.rocknmoms.com
Via phone 1-800-576-1390
Via e-mail customerservice@rocknmoms.com
How do I shop online?
Super easy! You can view the items by clicking in "category" which category you want to see. You can also click on the product to see the detailed pictures and description of the item. Simply add the items to your cart and continue shopping or click the checkout button when you are ready. The checkout process has four (4) parts: Shipping Info, Billing Info, Review Order and Confirmation. Enter all necessary information so we can process your order. Enter your billing address and shipping address, if they are not the same. All orders shipping to an address other than the billing address may require additional documents and may be delayed for verification. We will call the customer and the credit card company to verify the address. To avoid any delays, please ship to the billing address if possible. Select the appropriate shipping method then the payment method. Review your order and if you have any coupon codes, you enter them in the promo code box before checking out. Click the "Place my order" button to confirm your order. Your order number will be shown on the screen of your computer. Please make sure you print this page or make a note of your order number for your records. You can sign in or create an account upon check out.
How will I know if the item I'm ordering fits me?
We do our best to offer as much sizing info as possible on our sizing page that is based on our fitting tons of other mamas. If you need more assistance, please do not hesitate to e-mail us at customerservice@rocknmoms.com
Item Availability
We make every effort to keep sufficient stock of the items listed on our site. However, adding items to your shopping bag display the message during the adding product if product is out of stock . Upon finalizing you're shopping & proceeding to checkout, we will send you an e-mail confirming your order & the availability of the product/s ordered. If an item that you ordered is out of stock, we will notify you via and additional e-mail. We will inform you of the estimated arrival time of the shipment of the new stock. If an item that you ordered is sold out, we will notify you via e-mail as well.
How do I remove an item from my cart?
When viewing your "shopping bag", you will see a "DELETE" button next to each item. Click "DELETE" for whichever item you want out of your cart. You will see your cart displayed again, without that item. Make sure to review your shopping bag before confirming your order.
How can I track my order?
You will receive an order confirmation once your order has been successfully processed. A shipping confirmation e-mail with the tracking number information will be sent once your order has been shipped. We are not responsible for any packages once they have left our facility and any claims for missing packages must be filed with the shipping carrier.
You may also check the status of your order at anytime by clicking the "My Account" button. Once you sign in to My Account using your email address and password, click on "My Order History" to view your order history and recent orders that you have placed. This page will show you the order numbers, order dates & status.
How can I modify or cancel my order?
We strive to ship your order as soon as possible. If for some reason you need to modify or cancel your order after you have sent it, please contact us immediately and we will try our best to help you. Unfortunately, once an order has been processed & packaged for shipment, we are unable to make any modifications to the order including cancellations.
What is a backordered item?
A backordered item is an item that is not in stock upon placement of your order. It means that we have contacted the designer for re-ordering and is just waiting for its arrival. We will advise you via e-mail once the item arrives or if the item will be no longer available. You will not be charged until we ship out the item.
What is Advance Sale or Pre-order?
Occasionally, we offer our customers the opportunity to pre-order next season's items even before they hit the market. Expected shipment time will be indicated on the Product Detail page. (For example: "Pre-order now! Will ship in 2-3 weeks").
What is your Privacy Policy?
Please click here to read our company's Privacy Policy.
Is it safe to order online?
Rock N Moms. is committed to protecting our client's personal information. We use strict security measures in order to protect the loss, misuse and alteration of our client's information. Our secure servers use a firewall technology and the SSL (Secure Sockets Layer) industry standard encryption technology to ensure that all credit card transactions are secure and your personal information private. The SSL system encrypts information that you submit to us via our web site when you place an order that makes it nearly impossible for anyone to decode, ensuring that Internet transactions stay private and protected.
If you still feel uncomfortable with ordering online, we are more than happy to assist you with your order over the phone by calling us at 1-800-576-1390.
Will you call me to verify my order?
Rock N Moms. will e-mail you to confirm that we have received your order and that it is being processed. If during the processing of your order, we find something suspicious or out of ordinary, we will call you to verify your information. Identity theft and credit card fraud are both rampant on the internet. Rock N Moms. takes these issues very seriously for the security and protection of our clients. Please be advised that this may delay the processing and shipment of your order.
PAYMENT
What form of payments do you accept?
Rock N Moms. accepts Visa, Master Card, and American Express credit cards and debit cards. We do not accept cash, checks, money orders or CODs.
Do you accept credit cards issued outside of USA?
Due to rampant credit card fraud transactions on the internet, we require additional identity verification for all orders using a card issued outside of United States:
1. Please fax a copy of the front and back of your credit card along with a copy of another form of identification such as your passport to 1-425-955-3202. Write your name, contact number, e-mail address, items you want to order plus the sizes and colors on the fax so we can contact you about your order. If you do not have access to a fax machine, you may also e-mail us scanned copies of the images.
2. After we receive your fax or e-mail, we will contact you to verify information and identification to be able to process your order. Upon verification, all documents will be shredded for your security.
For U.S. orders, you must have both a shipping address and credit card billing address within the United States in order to make a purchase. The issuing bank must also be based in the United States.
Do you charge sales tax?
By law, we are required to collect sales tax on orders shipped to addresses where Rock N Moms. has a physical presence. Rock N Moms. is located in California. Therefore, sales tax is applicable on orders shipped to addresses in the state of California. The rate of sales tax for California residents is 7.5%. Orders shipped outside of California are not charged any sales tax. (0%)
SHIPPING
When is my order processed?
Orders placed Monday-Friday before 1:00PM PST will begin processing that day and will ship within 48 hours (2 business days) based on availability. All orders placed after 1 PM PST will begin processing the next business day and will ship within 48 hours (2 business days). Orders placed on Friday after 1:00PM PST will begin processing on the following Monday and will ship within 2 business days. We do not process orders on Saturdays, Sundays or Holidays. Rock N Moms. will contact you via email of any shipment delays, if the product you ordered is not currently in stock, sold out or if we need additional identification for credit verification.
Will my order ship all at once or in multiple shipments?
Our goal is to ship your order as quickly as possible. Depending on product availability, we may split your order into multiple shipments to make sure you get the latest "gotta-haves" as soon as possible. The shipping cost for the entire order will be allocated accordingly over all shipments of the items purchased together under the same order number. There will be no extra shipping charges for multiple shipments except for the shipping cost quoted when the purchase was done.
If you have more than one order placed with us, each order is subject to its own shipping cost as quoted upon checkout. We cannot combine orders placed on our website. Every order is treated separately.
How do you ship my order (U.S. and Canada & internationally)?
Please click here to read our company's Privacy Policy.
CONTACT
Hours:
Monday-Friday 9:30am-3:30pm PST (Pacific Standard Time)
By Email:
customerservice@rocknmoms.com
Rocknmoms.com
670 Auburn Folsom Road Ste 106# 426
Auburn, Ca 95603
Thank your for shopping with us.